Shipping & Returns
Shipping, Returns & Refunds
Jay’s Cigar Shop
207 North Street, Salem, MA 01970
Phone: (781) 472-1404
Support: support.jayscigar@gmail.com
Jay’s Cigar Shop is a Massachusetts cigar retailer. We ship cigars and tobacco only within Massachusetts, via UPS. We do not ship tobacco to any other state or country.
You must be 21 or older to buy tobacco. By placing an order you confirm that you are 21+ and that an adult 21+ will be at the address with a valid photo ID.
At delivery, UPS checks ID. Only a person 21 or older may accept the package. The driver will not leave tobacco with anyone under 21 and will not leave it on the porch.
Shipping Policy
Massachusetts only. We ship only to Massachusetts street addresses that UPS can serve. We do not ship to other states, other countries, or P.O. Boxes. If the address is not in Massachusetts, the order is cancelled and refunded in full.
In-store pickup is available at 207 North Street, Salem, MA. Bring a valid government photo ID. You must be 21+.
Carrier: UPS from our Salem shop. You will receive a UPS tracking number when the order ships.
Processing time: In-stock orders go to UPS within 1–3 business days after payment (Monday–Friday, excluding holidays). Most orders leave in 1–2 business days. Orders after 12:00 p.m. ET, weekends, or holidays start the next business day.
Delivery time: After UPS scans the package, delivery in Massachusetts is usually 1–3 business days. These times are estimates.
Free shipping: Free UPS shipping on Massachusetts orders of $50 or more (before tax). Orders under $50 show the UPS rate at checkout.
ID check at delivery (21+ only): Every tobacco shipment is sent UPS Adult Signature Required. A person 21+ must show a valid government photo ID. The driver will not leave the package with anyone under 21, on the porch, with a neighbor, or in a mailbox. If nobody 21+ is home, UPS will leave a notice and try again.
Incorrect address: Check that the address is a Massachusetts street address before you pay. We are not responsible for an address you entered incorrectly.
Shipping charges: Shown at checkout. Refunded only when the error is ours.
Returns & Refunds
All sales are final once the order has been handed to UPS.
We do not accept returns, exchanges, or refunds because you changed your mind, ordered the wrong blend, or did not like the flavor.
Cigars are sensitive to humidity and temperature. Exceptions below must be reported within 24 hours of UPS delivery.
We will replace or refund only if:
· The product was damaged during UPS shipping
· A manufacturing defect is visible on delivery
· The item arrives unsellable
· We shipped the wrong product
· The quantity is short because of our packing error
· UPS later confirms the package was lost
How to report a problem:
Inspect the order the same day it arrives. Email support.jayscigar@gmail.com within 24 hours with your order number, UPS tracking number, photos of the outer box, packing, and product, and a short description.
Contact the shop, not UPS. We file the carrier claim. Do not send cigars back unless we ask. Claims after 24 hours are not accepted, except a later UPS-confirmed loss.
Approved refunds: Replacement first if we have the item. Otherwise refund to the original payment method in 5–10 business days. Shipping is refunded only when the error was ours.
Not refundable: change of mind; flavor or strength; opened, cut, or smoked tobacco; items not in original packaging; custom items; damage after delivery from storage, heat, dryness, or misuse; claims after 24 hours.
Lost packages: If tracking has not moved for 5 business days, email us. When UPS confirms the loss, we replace or refund.
Cancel before UPS ships: Email us before we hand over the box for a full refund. After a tracking number exists, only the exceptions above apply.
Questions
(781) 472-1404 · support.jayscigar@gmail.com
Bring a valid government photo ID for any in-store tobacco purchase or pickup.
