Privacy Policy

Introduction

Jay's Cigar ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Information We Collect

Personal Information

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely through our payment processor)
  • Date of birth (for age verification purposes)
  • Account credentials if you create an account

Automatic Information

  • IP address, browser type, and device information
  • Website usage data and preferences
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Verify that you are of legal age to purchase tobacco products
  • Communicate with you about your orders and our products
  • Provide customer service and support
  • Send promotional emails (with your consent)
  • Improve our website and services
  • Comply with legal obligations

Age Verification

Massachusetts law (105 CMR 665.020) requires us to verify that online buyers are 21 or older. Before checkout, we use AgeChecker.Net, an independent service, to check your name, address and date of birth against commercially available identity records. We collect this information on a form separate from payment, we do not ask for your Social Security number or financial account numbers in that form, and we use it only to verify your age, never for marketing. We keep the result of the check (pass or fail, date and order number) as a compliance record.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Shipping companies to deliver your orders
  • Payment processors to handle transactions
  • Age verification services
  • Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Contact us with privacy concerns

To exercise these rights, please contact us using the details in the Contact Us section below.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Contact Us

For privacy-related questions or concerns, contact us at: